WEATHER UPDATE - Nothing to report at the moment. All tours and B & B stays as normal.
Coronavirus;
Page updated:- March 2022.
After the lifting off all restrictions relating to Covid-19 in England, we are still operating the following measures and suggestions to keep our customers and staff safe.
ALL customers must have Pre Booked their tour - if you have NOT received your confirmation email from us, (do check your junk/spam folders) please contact us to confirm your booking.
- In order to be cautious, we still have reduced capacity on our tours to allow safe & sensible distancing between us all.
- We have enhanced our cleaning protocols. In addition to usual and regular cleaning we also use a ‘Antiviral Surface Treatment’.
- We still will maintain and have hand sanitising stations at strategic locations around the site and encourage the use of these frequently.
- Subject to weather conditions, the tour will be undertaken outdoors as much as possible. Do check above for any extreme weather updates.
- During your tour you will visit indoor areas, guests are no longer required to wear face coverings however if you feel more comfortable doing so no problem whatsoever.
- During the tasting session you will be allocated a designated tasting station.
- If you are booked into our B&B check-in is 2.30pm on the day of arrival and check-out is 10.15am on the day of departure.
- Our shop is open for business 9am-5pm 7 days a week.
How You Can Help Us;
On the day of your tour, if you or any of your party, are unwell and present any of the symptoms of Coronavirus, we ask you to please contact us to rebook your visit within the validity of your voucher.
If you have booked using a voucher we ask you please to bring this along with you.
We understand that, in current circumstances, finding child and pet care may be more challenging. However please do not bring children with you as we are controlling numbers on tours. As we are classed as a food production site, dogs are never permitted in our production areas.
We have prided ourselves on being wheelchair friendly and have welcomed many guests over the years with mobility issues. It is an 18th century site with a cobbled courtyard, some ramps and narrow doorways. Often this has required our staff assisting in a hands-on manner. In current circumstances we cannot offer hands on assistance with manoeuvring wheelchairs around the site. If you plan on bringing a wheelchair, we strongly advise that you call our office to discuss your particular circumstances.
We very much look forward to welcoming you for a relaxed and convivial visit.
We would be extremely grateful if you could contact us if you can no longer make this tour. Please email us at enquiries@chilternvalley.co.uk or telephone us on 01491 638 330 at your earliest convenience.
Best Wishes ~ Donald Ealand (GM & Family Owner)